1300 446 926

Privacy Policy

Oak Room Wines

Our website address is https://www.oakroomwines.com.au.

Oak Room Wines Guarantee

Oak Room Wines strives to produce and ship wine and wine gifts of the highest standard that are intended to be free from defects. Our limited liabilities cover the following:

  • Wine: All our wines are hand-selected and deemed free from defects. Wine by nature may have a defect that requires replacement as it may not be known until it is opened for consumption. If this occurs, please contact Oak Room Wines to discuss it. We will generally arrange for the remainder of your order to be returned to us at our expense for evaluation. If there is indeed an issue an alternative product will be used and your order remade and reshipped at our expense. If the wine is not faulty and it is simply not to the customers liking – this is not deemed a faulty wine and will not be replaced at our expense but may be exchanged at the customer’s expense. 
  • Gift packaging: Any broken or damaged gift packaging upon delivery can be replaced by Oak Room Wines in a timely manner at our expense. We may ask and arrange to have the defective items returned to us at our cost. 
  • Wine labels: Any ripped, torn, or significantly damaged labels can be replaced by Oak Room Wines. We will work with the customer on the best/fastest method of doing this. Returning the product, and sending replacement labels are both options if this occurs. Minor marking due to transport does not constitute a faulty label, we will however offer the best we can depending on the marks/damage.
  • Outer shipping boxes and pallets/skids: these are intended to be for transport only and are often recycled and reused to assist in our environmental objectives and to save costs. They are not intended to be reused or free from markings and damage that can occur in transit. You may keep/reuse / or discard these after unpacking your items.

Shipping Policy

Oak Room Wines uses a variety of shipping methods and carriers. When placing an order with OakRoom Wines, freight costs will be estimated in your initial quote. This applies to single-address deliveries and also multiple-address deliveries either to multiple offices or individual clients. Due to the nature of the freight and the details provided, we may from time to time need to revise your freight estimate. Typical reasons for alteration to estimates include: Regional locations not covered by our standard metro shipping estimations. Bulk or large deliveries that require shipping on a pallet or a skid. Pallet or skid deliveries that require manual unloading or a tailgate to unload at the location of the receiver due to no forklift being available.

Redeliveries & additional charges: From time to time deliveries will be returned to Oak Room Wines for various reasons. Costs associated with redelivering items will generally be invoiced to the company that placed and paid for the initial order and delivery. Some examples are:

Data Entry error – By Oak Room Wines: Oak Room Wines will pay for all redelivery costs if we are in error. 

Data error – Supplied to by Customer: Correct information will be obtained and the items will be redelivered and the customer’s expense. * Examples: Spelling errors, incomplete address information, incorrect postcodes or suburbs. Companies that have moved location, are not open at the time of delivery or will not accept the delivery for whatever reason. 

Return to Sender (RTS): If there is any other reason in addition to the above for a parcel to be RTS it will generally be at the customer’s expense.

Breakages: Due to the nature of shipping wine and wine-related gifts, from time to time breakages do occur. When this happens, Oak Room Wines will notify the customer as soon as we become aware, call, and discuss the options around remaking the order and dispatching again as quickly as possible at our expense. Once an item has been successfully delivered and signed for by the customer ownership and responsibility transfer to the customer.

Lost Parcels: From time to time a consignment may get lost and can not be located. Oak Room Wines always will attempt to locate any missing parcel before determining that it is “lost” and needs to be replaced. This will be at Oak Room Wines’ expense and done in the quickest possible time.

Delayed shipments: Whilst the best estimates by Oak Room Wines and our carriers are always passed to the customer, delays can occur. This may be but is not limited to transit delays, 3PL transfers, rural and remote locations, unforeseen weather events, depot closures due to events such as COVID-19, courier car/van/truck breakdowns, accidents where goods may become delayed or possibly damaged.


Last updated August 24, 2022


The information provided by J&T Robertson Family Trust for JTNL Pty Ltd TIA Oak Room Wines (‘we’, ‘us’, or ‘our’) on https://www.oakroomwines.com.au (the ‘Site’) is for general informational purposes only. All information on the Site is provided in good faith, however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK. EXTERNAL LINKS DISCLAIMER

The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. TESTIMONIALS DISCLAIMER

The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY. The testimonials on the Site are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public. The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.

Oakroom Wine Cookie Policy 

We use cookies to help improve your experience of our website at https://www.oakroomwines.com.au. This cookie policy is part of Oak Room Wines’ privacy policy. It covers the use of cookies between your device and our site.

We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies.

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from https://www.oakroomwines.com.au. In such a case, we may be unable to provide you with some of your desired content and services.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognize your web browser when you return, additional data that serves the cookie’s purpose, and the lifespan of the cookie itself.

Cookies are used to enable certain features (e.g. logging in), track site usage (e.g. analytics), store your user settings (e.g. time zone, notification preferences), and to personalize your content (e.g. advertising, language).

Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site.

Cookies set by other sites and companies (i.e. third parties) are called third-party cookies They can be used to track you on other websites that use the same third-party service.

Types of Cookies and how we use them

Essential cookies

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing.

We use essential cookies to enable certain functions on our website.

Performance cookies

Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. They do not collect personal information about you.

We use performance cookies on our site.

Functionality cookies

Functionality cookies are used to collect information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customized, enhanced, or optimized content and services. These cookies may be set by the website you’re visiting (first party) or by third-party services.

We use functionality cookies for selected features on our site.

Targeting/advertising cookies

Targeting/advertising cookies help determine what promotional content is most relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to them. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third parties may be used to track you on other websites that use the same third-party service.

We use targeting/advertising cookies on our site.

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